Main: 540.868.4100
Fax: 540.868.0888

 

 

 

 

Contact Us

For questions, comments, concerns, or to schedule an appointment, feel free to call our office.

contactus@scfammed.com

160 Warrior Drive
Stephens City, VA 22655
Main: 540.868.4100
Fax: 540.868.0888

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ESTABLISHED PATIENTS ONLY

FAQ

How do I get in touch with a doctor after hours for an emergency?

Our calls are answered by Winchester Medical Center operators which allow you to contact our doctors after hours. Please call 540-536-8000 and ask to have the doctor on call paged. Please avoid after hour calls about problems that can be best handled during office hours when our staff and facilities are available.

How do I get my medications refilled?

We do not take medication refill requests over the phone (except for controlled medications). Please contact your pharmacy for a refill request, and the pharmacy will either send an electronic request or fax over a request. Please allow our office 48 business hours on all refills. You may contact your pharmacy to check the status of the request. If it has been 48 business hours and the pharmacy hasn't received the request, please call our office. For prompt refills on medications, please have your refill request ready at the time of your next visit.

How do I get my mail order medications refilled?

Due to the extreme number of 90-day mail order requests our office will no longer fax or mail prescriptions to mail order pharmacies. We will provide a 90-day prescription, and it will be the patient's responsibility to get the prescription to the mail order company. Please request all 90-day prescriptions at the time of your visit.

If I am sick will I be able to be seen that day?

We strive to see our patients for sick appointments (sore throats, colds, flu, ear infections) on the day they call.

If I am homebound, do the doctors make home visits or visit any of the assisted living homes?

Yes. If an established patient becomes bedridden and physically unable to get to the office a home visit within a 10 mile radius can be arranged by calling the office during business hours. Our doctors also visit residents located at the Amerisist Assisted Living in Stephens City and Spring Arbor Assisted Living in Winchester.

During the weekends and holiday our office shares call with Berryville Medical Associates.

No, our patients are followed by the hospitalist group when they are in the hospital. Our doctors do have hospital privileges with Winchester Medical Center.

How much does an appointment cost?

The cost depends on the type of visit. On average, the first visit will cost $220 (doesn't include any test or procedures). Follow-up appointments cost on average $150 (doesn't include any test or procedures). Sick appointments cost on average $120 (doesn't include any test or procedures). Please remember, these figures are an estimate and are subject to change.

Do you have payment plans for self-pay patients?

No, our office requires full payment at the time of service.

Dr. Craig is a D.O. and not a M.D. What is a D.O.?

Both have identical training other than a doctor of osteopathy (D.O.) has additional training in bones and muscles. Both have attended four years of college, four years of medical school and have completed a family practice residency. All our providers are board certified.

I am being referred out for a medical procedure and have a high deductible. A friend told me I should "shop around" and compare prices at different hospitals and stand-alone medical facilities. What is the best way for me to find out how much my insurance allows for the medical procedure at different locations?

In this day of high deductible plans, it is wise to shop around for quality care as prices may vary greatly from one location of services to another. The best way to find out the reimbursement rates in our area is to contact your insurance company for the most up-to-date prices. You can either log on your insurance carriers website and search via the web or call the member service phone number on the back of your insurance card and a representative should be able to assist you. We have attached an example for Anthem members of procedure costs for colonoscopy, echocardiograms and mammograms. This document is from March 1, 2016 so the prices may have changed some but it gives you an idea of the differences in some of the local facilities. Generally getting a lower cost does mean some travel so don't forget to weigh this impact on your decision on where to go. Click here to download our Winchester Procedure Costs.

Who should get low dose CT (LDCT) screening for lung cancer?

*You have no signs or symptoms of lung cancer.
*You are between ages 55-77 (Centers for Medicare & Medicaid Services), OR You are between ages of 55-80 (commercial insures).
*You have a 30 pack-year smoking history (i.e., 1 pack per day x 30 years= 30 pack years; 1Ž2 pack per day x 60 years= 30 pack years).
*You are a current smoker, or quit within the past 15 years.
*You’re willing to continue screening on a yearly basis until you no longer meet the criteria.

Why should I be screened for low dose CT (LDCT)?

LDCT screening can reduce your chances of dying from lung cancer by finding the cancer at an earlier stage when more treatment options are available.

How do I receive state issued vaccines for Medicaid and cash pay patients?

Our office no longer carries state issued vaccines. You may be eligible for vaccines supplied by the VA Division of Immunization at no cost or at a reduced cost. Patients 18 years of age and younger who are either enrolled in Medicaid, or have no health insurance, or are an American Indian or Alaskan Native will receive vaccines at no cost. These vaccines are given at the medical Health Departments. If you live in the state of Virginia the closest location is the Frederick/Winchester Health Department at 10 Baker Street, Winchester, VA 22601.Before you go you will need to call the Frederick/Winchester Health Department at 540-722-3470 and make an appointment.